It is important to always sign out of Redbrick Cloud correctly when you have finished using it. Ordinarily, this would be at the end of the day, but you should also sign out fully if an application has crashed, your session is not responding properly, or you are experiencing Windows-related issues.
Please do not use the X at the top of the session window to close Redbrick Cloud. This does not sign you out, it only disconnects your session. If this happens, your session may remain active in the background.
This can cause you problems when you try to sign back in.
Instead of starting a fresh session, Redbrick Cloud may attempt to reconnect to the session you left open. If that session is stuck, crashed, or otherwise unavailable, you may be unable to sign back in properly. This can disrupt your ability to access your applications and continue working.
To avoid this, please always sign out fully by clicking the Windows menu, selecting your profile picture, and then choosing Sign out. This is especially important if you are signing out to resolve a crash or other session issue.



